PRIVACY POLICY

The privacy practices (the "Privacy Policy") of BAIT ELMAIR ELECTRONICS TR are expressly stated in this Privacy Policy.

BAIT ELMAIR ELECTRONICS TR is a company registered with the Economic Development Department, Sharjah holding License No 806404 (hereafter referred to as “Baitelmair”, “we”, “us”), the visitors and users of the Platform and /or Website shall be referred to as (the "User”, "You," “Your”, “visitor”, “customer”).

This Privacy Policy applies only to information obtained on the website    www.baitelmair.ae     (the "Website") and all outlets of social media and other channels (collectively referred to as "Platform").

This Privacy Policy outlines how we use and secure the information you send when accessing the Website and/or Platform, and aims to provide explicit and complete information to visitors/customers/users about how data and information gathered on the Website and/or Platform is processed and used.

  1. ACCEPTANCE OF THIS POLICY

You understand that you have read this Privacy Policy and agree to comply with all the terms and conditions set out in this Privacy Policy. By using the Platform and/or Website or its facilities, you agree to be bound by this Privacy Policy. If you do not wish to abide by the terms of the Privacy Policy, you are not permitted to use the Website and the Platform.

  1. WHAT PERSONAL INFORMATION DO WE COLLECT?

"Personal Information" refers to any information that can be used to identify you as an individual. This does not include anonymized information where identifying details have been removed. We collect your Personal Information to provide you with our services and to improve our Website and services.

Below is an overview of the types of Personal Information  we collect, process, store, and share:

·         Identity Information: Includes your first name, last name, maiden name, username or similar identifier, gender, title, nationality, and date of birth.

·         Contact Information: Includes your residential address, email address, and phone number.

·         Transaction Information: Covers details about payments you make or receive, payment methods, and records of the products or services you purchase from us.

·         Technical Information: Includes your IP address, login credentials, browser type and version, operating system, data about your internet usage, such as cookies, tracking pixels, and web beacons.

·         Profile Information: Includes your username, preferences, feedback, interests, and preferred language.

·         Purchase Information: Contains records of your previous orders, redemption details, fulfillment information, and page views collected from service providers supporting our platform’s operations.

·         Usage Information: Relates to your interactions with our website, products, and services.

·         Marketing and Communication Preferences: Includes your preferences for receiving promotional materials from us or third parties and your communication preferences.

  1. WHEN DO WE COLLECT YOUR PERSONAL INFORMATION?
  1. Information we collect directly:

We gather your Personal Information directly from you through the Website in the following scenarios:

a.       When you sign up on the Website, including through linked accounts like social media.

b.       When you subscribe to our services or share content on the Website.

c.       When you do transactions on our Website such as making payments, requesting refunds, or choosing a payment method.

d.       When you take part in contests, promotional campaigns, or enroll in special offers.

e.       When you provide reviews, testimonials, or feedback.

f.        When you reach out to us for support or file complaints, such as for refunds, fraudulent transactions, or replacements.

g.       Through records of communication when you contact us via phone, email, or other channels.

h.       When you browse our Website or engage in other activities.

i.         Personal Information that is included in your communications with us and any scanned identification documents (e.g., ID card, driver’s license, passport, or official company registration documents) that you share with us.

  1. Information We Collect Automatically:

When you visit the Website or make a purchase, aggregated usage personal information is automatically collected. This includes the internet protocol (IP) address used for internet connection, email address, device or computer location, device metrics (such as usage, application usage, connectivity data, errors or failures of events), various versions, and setting of time zones.

Details about your visit to our Website are also collected, such as page response times, download errors, the duration of your visit, your interactions (e.g., clicks, searches), and other related information.

We may utilize device identifiers, cookies, and other technologies on our web pages to gather browsing, usage, or technical information. For more details on this, you can refer to our  Cookie Policy.

  1. Personal Information collected by us from other places like:

a.       Lead  Generation and Enhancement Companies:We partner with companies specializing in lead generation and lead enhancement to connect with potential customers and better serve our existing ones. These companies share your Personal Information with us which they collect through various channels, including content marketing, event-based marketing, and targeted online campaigns.

b.       Advertising and Marketing Partners: We collaborate with partners who assist us in advertising and marketing efforts to effectively promote our products and services. These partners collect your Personal Information through various channels, such as surveys and marketing campaigns. They share your Personal Information with us to help tailor our marketing strategies, ensuring our messages are relevant and resonate with the right audience.

  1. SOCIAL MEDIA AND OTHER COMMUNICATIONS

We maintain our presence on various social media and blogging platforms, such as Facebook, Instagram, Google, LinkedIn, Twitter, Telegram, TikTok, and WhatsApp. Any information shared by you or received by us through these platforms is subject to this Privacy Policy. Additionally, third-party platform providers may have their own privacy policies that outline how they collect, use, and protect your information, especially if you create an account with them.

By sharing your Personal Information with these third party social media platforms you agree to their privacy policies and terms of use.

  1. FOR WHAT PURPOSE DO WE USE YOUR PERSONAL INFORMATION?

We utilize your Personal Information for various purposes, some of which are illustrated below:

  1. Legitimate Business Purposes such as

a.       Fulfilling obligations and providing you with agreed-upon products and services;

b.       Analyzing or predicting aspects of your preferences to enhance service delivery;

c.       Administrative purposes to improve the Website for better service.

d.       Quality assurance and training.

  1. Legal or Regulatory Obligations, such as:

a.       Responding to government or law enforcement requests for investigations;

b.       Complying with applicable legislation;

c.       Maintaining website security and preventing fraud;

d.       Meeting legal, regulatory, and tax reporting obligations.

  1. For Communication purposes, such as:

a.       Serving you better by responding to your customer service requests;

b.       Following up with you after correspondence via live chat, email, or phone inquiries;

c.       Communicating about Website changes, updates, data or information security breaches, and providing you with customer support.

  1. For Non-Marketing and Marketing purposes, such as:

a.       Sending information, both marketing and non-marketing, that may interest you;

b.       Creating or distributing relevant promotional and marketing material with your explicit consent;

c.       Promoting products, services, and the Website on social media platforms by sharing your reviews etc.

  1. Any Other Uses: Other uses identified during the collection of Personal Information or reasonably contemplated by this Privacy Policy and our Terms and Conditions.
  1. ACCUMULATION OF USER’S PERSONAL INFORMATION

You may access and browse the Website without providing any Personal Information, regardless of whether you are an individual, a company, or a partnership firm.

However, it is pertinent to note that if you fail to provide the set of mandatory information required on the Website, you shall be restricted from using the entire services of the Website and shall not be able to avail the entire advantage of the services provided by us on the Website.

If you are unsure about which information is mandatory for us to collect, please feel free to reach out to us at ________________ (insert email address).

  1. PROCESSING OF THE INFORMATION COLLECTED FROM USERS

You acknowledge that we may process and use your Personal Information without your prior consent under the following circumstances:

·         If required by law, such as responding to a subpoena, legal proceeding, search warrant, or court order, or in compliance with applicable regulations. This may occur with or without prior notice to you if we reasonably believe it is necessary.

·         To fulfill contractual obligations or carry out steps related to pre-contractual arrangements  related to you.

·         When disclosure and processing your Personal Information is essential to comply with a legal obligation applicable to you.

·         When disclosure of your Personal Information  is necessary to perform a task in the public interest or to exercise official authority granted to us.

  1. CROSS BORDER TRANSFER OF YOUR PERSONAL INFORMATION

There may be some instances where your data is processed in another country outside the country's borders where the information you provided was stored. You are entitled to know about your information transmitted to a nation outside the United Arab Emirates or about the security measures we have taken to secure your information. In an attempt to uphold the privacy of your details, we may employ certain digital, material, and legal prevention systems.

  1. RIGHTS OF THE USERS

You can exercise the following rights on the data and Personal Information provided to us:

a.       Right to Information: You have the right to be informed about the types of Personal Information we collect about you and how we use it. If you have any questions or concerns, feel free to contact us at____________.

b.       Right to Access: You can view a variety of Personal Information related to your account and interactions with our Website. This includes:

·         Recent order details.

·         Personal Information such as your name, email, password, date of birth, communication preferences, and advertising choices.

·         Email notification settings.

c.       Right to Request Deletion: You may request that we delete your Personal Information, where permitted by law. To make such a request, contact us at ___________. However, please note that there may be legal reasons preventing us from fulfilling this request, and we will inform you if such reasons apply.

d.       Right to Withdraw Consent or Object: You can withdraw your consent for marketing-related data processing at any time. To stop receiving marketing communications, simply use the unsubscribe link in our emails or adjust your preferences. You can also disable cookies through your browser settings. Please be aware that disabling cookies may affect how our Website works and limit certain features.

e.       Right to Correct Personal Information: If any of your Personal Information is incorrect or needs to be updated, you can request corrections by contacting us at ____________

  1. RIGHT TO OBJECT THE PROCESSING

We may collect and process your Personal Information for official matters and for the rights vested in us officially. You reserve the right to object to your information being processed by us by assigning justification for such objection.

  1. EXERCISE OF RIGHTS

You can exercise your rights through any mode of communication preferably in written form addressed to ____________ (insert email address) as soon as possible. No additional costs can be entailed to you for exercising these rights.

  1. PRIVACY OF CHILDREN

We do not intentionally collect any information from individuals under the age of 18 (or as required by applicable laws in certain jurisdictions). If you are under the age of 18 (or the required age in your jurisdiction), please refrain from downloading or using our services.

If you suspect that we may have collected Personal Information from a child under the age of 18, we encourage you to reach out to us using the contact details provided in the "Contact Us" section of this Privacy Policy. Upon verification, we will take steps to delete the account associated with the minor as promptly as possible.

Please note that you are responsible for all activities conducted by a minor using your account.

  1. DAILY UPDATES/ NOTIFICATIONS

If you get a digital notification or newsletter from us and you do not wish to receive such newsletters in the future, you may opt to prevent receiving our newsletters or marketing emails by following the unsubscribe instructions or by contacting us at __________  in such a situation.

  1. SHARING YOUR INFORMATION WITH THIRD PARTIES

We engage third-party service providers to support our operations and enhance your experience on our Website. These providers assist with various functions, including website and application development, hosting, maintenance, data storage, payment processing, analytics, and delivery services. To perform these tasks, they may require access to certain information about you.

Some examples of third parties we work with include:

·         IT service providers who maintain and support our website.

·         Delivery partners to ensure your orders reach you.

·         Marketing agencies that help us manage email and other communications with you.

·         Platforms like Google and Facebook to show you relevant products based on your consent to marketing or acceptance of cookies.

  1. LINKS TO OTHER WEBSITES

When you go to our Website, you might find links to other websites that we're not connected to eg google, facebook and linkedin etc. It's crucial to understand that we can't control or be responsible for what those other websites show or how they handle your privacy. We don't support or guarantee those websites, and this Privacy Policy does not apply to any Personal Information you give to those unrelated websites. Make sure to check the privacy policy of any other websites you visit, so you know how they handle your Personal Information - like how they collect it, store it, and use it.

  1. ONLINE PAYMENTS

·         We do not store, sell, share, rent, or disclose any credit/debit card details or any such information to third parties.

·         We are not responsible for the privacy practices of any third party external websites linked from our Website. If you choose to share Personal Information with these third party external websites, please note that their privacy policies may differ from ours. We recommend contacting them directly with any questions regarding their handling of your information.

·         Our Website policies, including Terms & Conditions, may be updated periodically to align with new standards or requirements. Customers are encouraged to review these sections regularly for updates. Any changes will take effect immediately upon being published.

  1. COOKIES

When you save a 'text file' on your device's hard drive, we can get information about you. This file is called a "Cookie." For more info, take a look at our Cookie Policy.

  1. INFORMATION SECURITY

We maintain adequate security to protect against unauthorized entry, use, deletion, tampering, and dissemination of your Personal Information under our control and custody. We do not, however, guarantee the delivery of data over the Internet, whats app, facebook, or on the telephone network.

Therefore, if we try to safeguard your Personal Information, you accept and acknowledge that:

 

(i)                  Internet safety and such privacy restrictions are beyond our control;

 

 

(ii) We cannot guarantee the privacy, confidentiality, and legitimacy of the information and data exchanged between you and Website and/or Platform; and

 

(iii) all other data and information and data may be viewed or exploited in transit.

  1. HOW LONG WE KEEP YOUR PERSONAL INFORMATION?

We keep your information only as long as needed to answer questions or complaints, improve our services, or as required in accordance with the law. Sometimes, we may keep Personal Information even after we finish working together to handle issues that come up later (following relevant time limits set by the law) or to respond to your follow-up questions.

  1. DATA BREACH

If we become aware that the protection of our Website has been compromised or that, as a result of any external incident, such as security attacks or theft, Personal Information relating to you has been revealed to other users or to any unrelated third party, we have the right to take responsible action, including, but not limited to, inspection and surveillance, as well as warning you of the same.

If we conclude that there is a fair risk of damage to you in the event of your data loss, then we will make appropriate attempts to warn you in such a situation, and we will also serve a notice if necessary, under the statute and also inform you of any other action that is taken by us.

 

  1. MODIFICATIONS

We may update this Privacy Policy periodically at our sole discretion. Any changes will take effect immediately once the revised Privacy Policy is published on our website. By continuing to use the website after the updated Privacy Policy is posted (or performing any other actions specified at that time), will indicate your acceptance of the amendments and changes.

  1. CONTACT DETAILS

If you would like to know more about this Privacy Policy or other matters relevant to your individual rights and Personal Information, you can send an email to us at [email protected] 

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