Delivery Fees
We offer free shipping on orders above AED 500. Standard shipping charges for orders below AED 500 are AED 30 within the UAE. International and GCC shipments are charged based on weight and destination; final rates are displayed at checkout before payment.
Delivery Timelines
- Processing time: 1-2 business days after payment confirmation.
- Standard UAE delivery: 3-5 business days (excluding Fridays and public holidays).
- International/GCC delivery varies by region and carrier; please allow 7-12 working days plus customs clearance.
- Processing and shipping estimates are subject to change during promotional periods and public holidays.
Delivery Coverage
We ship across the United Arab Emirates and to selected Gulf Cooperation Council (GCC) countries. International orders are supported on a case-by-case basis; please contact our support team to confirm whether your country is currently served. Deliveries may be restricted for certain weight-sensitive or regulated items.
Payment Information
We accept Credit Card, Debit Card, Cash on Delivery, and Bank Transfer payments, depending on the shipping location and product type. All payments are processed securely via authorized payment processors and displayed clearly during checkout. For digital services or subscriptions, payment authorization occurs at the time of checkout.
Orders will only be dispatched once payment has been confirmed unless an alternative payment arrangement has been pre-approved in writing.
Changes or Delays
If we become aware of a delay, we will notify you at the email or phone number provided in your order. We are not liable for delays caused by customs clearance, force majeure, or incorrect delivery information.
Customer Support
For delivery inquiries, reach out to us at [email protected] or call 0506558864. Provide your order number for the fastest response.